Version 1.5 · Last updated: August 19, 2026 · Effective: August 19, 2026
Handiwork LLC (“Handiwork”, “we”, “our”, or “us”) operates the Handiwork platform and related services (the “Service”).
This Privacy Policy describes how we collect, use, store, and share information when individuals and businesses access or use the Service.
This Privacy Policy applies to our website, applications, platform interfaces, integrations, and other services that link to this policy.
By using the Service, you acknowledge that your information may be collected and used as described in this Privacy Policy.
This Privacy Policy applies to information collected when businesses create accounts, manage operational workflows, generate invoices, communicate with customers, or process payments through the Service.
We collect several types of information in order to operate and improve the Service.
When users create accounts or access the Service, we may collect information such as names, email addresses, business names, contact information, login credentials, and other account registration details.
Businesses using the Service may submit information related to their operations, including project information, job records, customer records, invoices, communications, and other business-related data.
Businesses may input information about their customers when using the Service, including names, contact information, addresses, and other information necessary to manage jobs or generate invoices. Handiwork processes this information on behalf of the Business using the Service.
When payments are processed through the Service, transaction information may be collected, including payment amounts, billing details, transaction identifiers, and payment status. Payment processing services may be provided by third-party payment processors, and payment information may be handled directly by those providers.
We may automatically collect certain technical information when users access the Service, such as IP addresses, device information, browser type, operating system, usage activity, log files, and system performance data.
If users contact Handiwork or communicate through the Service, we may collect information related to those communications, including support requests, messages, or other correspondence.
We may collect information about how the Service is used in order to improve functionality, monitor performance, and develop new features.
The Service may use cookies, session tokens, or similar technologies to operate platform features, maintain user sessions, improve security, and analyze usage of the Service.
Our marketing website and application also use analytics cookies and similar browser storage (such as local storage) to recognize a returning visitor across pages and, where applicable, across our related subdomains (for example, between our marketing website and the application you sign up for). This lets us understand, in aggregate, how visitors find and use the Service — for example, which page or search led to a signup — without requiring us to ask you to log in first. These analytics cookies do not access the content of your device or files.
If we ever run online advertising (for example, through Google Ads or Meta/Facebook), the ad platform may place its own cookie or similar identifier in your browser when you view or click an ad, so we can measure whether that ad led to a signup. We use this information only to measure ad performance, not to build advertising profiles for retargeting you elsewhere on the web. As of this policy’s effective date, we are not running any paid advertising campaigns; this section describes how such tracking would work if and when we do.
Handiwork uses collected information for a variety of operational purposes, including to:
We use information to create and manage accounts, operate platform features, manage workflows, generate invoices, and process transactions through the Service.
Information may be used to process payments, manage billing activity, facilitate payouts, and coordinate with third-party payment processors.
We may use contact information to send service-related communications, product updates, security alerts, support responses, and other operational notifications related to the Service.
Information may be used to analyze usage patterns, monitor system performance, improve platform functionality, and develop new features or services.
Information may also be used to develop automated systems, analytics tools, machine learning models, or other technologies intended to improve the functionality, reliability, and effectiveness of the Service.
We may use information to detect, investigate, and prevent fraud, unauthorized access, payment abuse, or other activities that could harm the Service or its users.
Information may be used to comply with applicable laws, regulations, legal processes, or governmental requests.
Handiwork may combine information collected from different sources in order to operate, secure, and improve the Service.
Handiwork may share information in the following circumstances:
We may share information with third-party service providers that help operate, host, maintain, or support the Service. These providers may include infrastructure hosting providers, communications providers, analytics providers, and other technology vendors that assist with platform operations.
We use a third-party analytics provider (currently PostHog) to understand how our website and application are used, as described under “Cookies and Similar Technologies” above. If and when we run paid advertising, we may also share limited, non-content information (such as an ad click identifier and whether a signup followed) with the advertising platform involved (for example, Google or Meta/Facebook), solely to measure ad performance. We do not share business or customer operational data (job records, invoices, customer contact information, etc.) with analytics or advertising partners.
Payment-related information may be shared with third-party payment processors in order to process transactions, manage billing activity, and facilitate payouts.
We may disclose information if required to do so by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect the rights, property, or safety of Handiwork, users of the Service, or others.
If Handiwork is involved in a merger, acquisition, financing, asset sale, or other corporate transaction, information may be transferred as part of that transaction.
We may share information when necessary to investigate suspected fraud, abuse, security incidents, or violations of our Terms of Service.
Handiwork may share aggregated or anonymized information that does not reasonably identify individuals for purposes such as analyzing usage trends, improving the Service, or providing platform-level insights.
Handiwork retains information for as long as necessary to operate the Service, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
Information associated with business accounts may be retained for the duration of the account’s use of the Service and for extended periods thereafter where permitted by applicable law.
Handiwork may retain information for purposes such as security monitoring, fraud prevention, financial recordkeeping, platform improvement, and compliance with applicable laws and regulations.
Businesses are responsible for exporting or retaining any data they wish to preserve from the Service.
In some circumstances, information may be anonymized or aggregated so that it can no longer reasonably be associated with an identifiable individual.
Handiwork implements reasonable administrative, technical, and organizational measures designed to protect information collected through the Service.
These measures may include safeguards intended to protect against unauthorized access, disclosure, alteration, or destruction of information.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. As a result, Handiwork cannot guarantee the absolute security of information processed through the Service.
Handiwork may update or modify its security practices as the Service evolves and new technologies or operational requirements emerge.
Users are responsible for maintaining the security of their account credentials and for controlling access to their accounts.
Depending on applicable laws, individuals may have certain rights regarding their personal information.
These rights may include the ability to request access to information held about them, request correction of inaccurate information, or request deletion of certain information.
Requests regarding personal information may be submitted through the contact methods described in this Privacy Policy.
Handiwork may take reasonable steps to verify the identity of individuals before responding to requests involving personal information.
Businesses using the Service are responsible for managing information about their own customers and for responding to requests from their customers where applicable.
Certain information may be retained where necessary to comply with legal obligations, enforce agreements, resolve disputes, or maintain the integrity and security of the Service.
Businesses retain ownership of the operational data they submit to the Service. However, Handiwork retains ownership of the underlying platform technology, including automated systems, analytics tools, machine learning models, and other technologies developed or used to operate or improve the Service.
Outputs or insights generated through automated features of the Service are considered part of the Service functionality and do not transfer ownership of the underlying systems or models to users.
Handiwork may update or modify this Privacy Policy from time to time.
When changes are made, the updated Privacy Policy will be posted through the Service and the “Last Updated” date will be revised accordingly.
Handiwork may provide notice of significant changes through the Service or other communications.
Continued use of the Service after an updated Privacy Policy becomes effective indicates acknowledgment of the updated policy.
If you have questions about this Privacy Policy or about how information is handled through the Service, you may contact Handiwork at:
Handiwork LLC
1500 N Grant St #11611
Denver, CO 80203
United States
support@handiwork.app
Additional contact methods may be provided through the Service.